FAQ

Q.     Can you send me your (hard copy) catalog?

A.      In our effort to be eco-friendly we no longer print catalogs, they are all available on our website.

 

Q.     Can I get specifics or dimensions on your products?

A.      We have technical drawings for a number of our products available either on the product page or in the catalog.  Also see features and specifications on each product page.  If the drawing you require is not available please contact customer service at customerservice@polyconn.com.

 

Q.     Can I get samples of your products?

A.      Samples may be available please contact our customer service at customerservice@polyconn.com.

 

Q.     Can I use the Duratec® Airline Pipe System with other systems?

A.      The Duratec® fittings and airline pipe are only compatible with each other.  They will not work with any other airline pipe system.

 

Q.     How can I place an order with Polyconn?  Can I place an order on the phone?

A.      In order to protect your order we prefer to receive orders via e-mail, fax or on our website.

 

Q.     Do you offer quantity breaks on your products?

A.      Contact customer service at customerservice@polyconn.com.

 

Q.     Are you your products priced/sold individually or by package quantities?

A.      Please refer to the website for price per piece and package price under product lines.  For products that have package quantities we show individual price and overall package price.  Even though individual prices are shown on packaged items they are sold by their listed package quantities.

 

Q.     What is the lead-time (availability) of your products?

A.     Please refer to our website to see if a product is available.  Note, not all of the products we have available are on our website; please contact us if the product you're looking for is not shown on-line.

 

Q.     Where are you located/do you ship from?

A.     Most of our products are shipped from our MN warehouse.

 

Q.     Did you receive my order?

A.     We send out order acknowledgements upon entry.  If you have not received an acknowledgement please contact us.

 

Q.     What is the status of my order?

A.     If you placed your order on our website please log on to your account to see latest update.  If you faxed or e-mailed your order to us please contact us at customerservice@polyconn.com.

 

Q.     What is the tracking number on my order?

A.     The tracking number is located on the lower left hand corner of the invoices we send out the day your order ships.  If your tracking number is not on your invoice please contact us.  If you placed your order on our website please log on to your account to see the latest update, we include the tracking number on shipped orders.  

 

Q.     Can I get a copy of my order acknowledgement/invoice?

A.     We can send you a copy of the order acknowledgement and/or invoice upon request.  Please e-mail your request to customerservice@polyconn.com.